Shipping & Returns
Shipping Policy
Shipping Policy
At Eva Luna Couture, each item is carefully handcrafted to ensure the highest quality. Due to the custom nature of our products, please allow up to 10 working days for your order to be prepared and shipped.
Processing Time
• All items are made to order. Please allow up to 10 business days for your item to be crafted before it is ready for shipment.
• Once your order is shipped, you will receive an email confirmation with tracking details.
Shipping Cost
• We offer free shipping on all orders, no matter the destination.
Delivery Time
• After your order has been dispatched, delivery times will vary depending on your location:
• Within Europe: 3-7 business days
• Outside of Europe: 7-14 business days
• Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing or delays by the shipping carrier.
International Shipping
• We are pleased to offer international shipping. Please be aware that customs duties, taxes, or import fees may apply based on your country’s regulations. These fees are not included in the shipping cost and are the buyer’s responsibility.
Shipping Delays
• While we strive to meet all delivery estimates, delays may occur due to factors outside of our control, such as customs or postal service delays.
Packaging
• Each item is securely packaged to ensure it arrives in perfect condition. We take great care in wrapping your order to ensure it looks as beautiful as the item itself.
Order Tracking
• Once your order has been dispatched, you will receive a tracking number via email. This will allow you to monitor the delivery status and expected arrival of your package.
Contact Us
If you have any questions about your order or need help with shipping information, please don’t hesitate to contact us at [insert contact details]. We’re always happy to assist you!
Return & Exchange Policy
Return & Exchange Policy
At Eva Luna Couture, each item is meticulously handcrafted to meet the highest standards of quality and craftsmanship. Due to the custom nature of our work, we do not accept returns. However, we understand that situations may arise, and we are committed to working with you to find a satisfactory solution.
No Returns
• All sales are final due to the bespoke, handmade nature of our items. We do not accept returns or offer refunds once an order has been placed and processed.
Exchanges
• Exchanges may be possible depending on the nature of the issue. We are dedicated to ensuring you are happy with your purchase and will work with you to address any concerns. If you believe there is a problem with your item, please contact us within 7 days of receiving your order to discuss the next steps.
• Please note that exchanges will be handled on a case-by-case basis. We will work together to determine the best solution.
Shipping Costs for Exchanges
• If an exchange is approved, the customer is responsible for covering the shipping costs to return the item.
• We recommend using a tracked and insured shipping service to ensure your item reaches us safely.
Contact Us
If you have any questions about your order or would like to discuss an exchange, please reach out to us at [insert contact details]. We are here to help and will do our best to resolve any issues.